Privacy policy
This privacy policy explains how Soundbrenner Limited collects, uses, and discloses personal information when you visit, use, or make a purchase through our website and online store (the “services”). By using the services, you acknowledge that you have read and understood this privacy policy.
Who we are
The services are operated by Soundbrenner Limited, a company registered in Hong Kong.
Personal information we collect
Personal information means information that identifies or can reasonably be linked to you. Depending on how you interact with the services, we may collect the following types of personal information:
- Contact details such as name, billing address, shipping address, phone number, and email address
- Account information such as login credentials, preferences, and settings
- Transaction information such as products viewed, purchased, returned, or exchanged
- Payment information processed by our payment providers on our behalf
- Communications with us, including customer support inquiries
- Device and usage information such as IP address, browser type, and interactions with the services
Sources of personal information
We collect personal information directly from you, automatically through your use of the services, and from service providers who support our operations.
How we use personal information
We use personal information to:
- Provide, operate, and improve the services
- Process payments, orders, shipping, returns, and refunds
- Communicate with you about orders, support requests, and account activity
- Send marketing communications, where permitted by law
- Detect and prevent fraud, misuse, or security issues
- Comply with legal obligations and enforce our terms and policies
Marketing communications
You may opt out of marketing emails at any time using the unsubscribe link included in those emails. Transactional or service‑related communications may still be sent where necessary.
Sharing of personal information
We may share personal information with trusted third parties only as necessary to operate the services, including:
- Shopify and service providers that support hosting, payments, analytics, fulfillment, and customer support
- Shipping and logistics partners to deliver your orders
- Legal or regulatory authorities where required by law
We do not sell personal information.
Relationship with Shopify
The services are hosted by Shopify. Shopify processes certain personal information to provide and improve the platform. To learn more, visit Shopify privacy policy.
Cookies and similar technologies
We use cookies and similar technologies to operate the services, understand usage, and improve performance. You can control cookies through your browser settings.
International data transfers
Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing activities. Requests can be made by contacting us. We may need to verify your identity before responding.
Children’s privacy
The services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.
Security and retention
We implement reasonable security measures to protect personal information. However, no method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide the services, comply with legal obligations, and resolve disputes.
Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Contact
If you have questions about this privacy policy or how we handle personal information, contact us at support@soundbrenner.com.