Shipping, warranty & returns

Frequently asked questions

If you can't find your answer, contact us!

• Do you ship internationally?
  Absolutely! We’re a global company and ship to almost every country in the world. To find out if we ship to you, simply initiate the checkout process and see if your country is available for selection.
• What are the shipping costs and times?
  Simply initiate the checkout process and enter your address. Our system will tell you the shipping costs and give you an estimate for the duration.
• Can I return Soundbrenner products if I change my mind?
  Yes! If you purchased an item from our web store but decide it's not for you, you can return it within 30 days of delivery for a refund. However, shipping fees will be deducted from your refund, even if your order qualified for free shipping. This helps balance the cost of returns, as there are additional expenses beyond shipping, such as restocking.
  
  For full details, check out our terms of sale.
• Do you offer a product warranty?
  Yes, we offer a 1 year warranty on all of our products. If your item has a defect due to a mistake on our part, we will send you a replacement free of charge. For more information check our terms of warranty.
• Can I return Soundbrenner products?
  Yes, you can return any item you purchased on our web shop to us within 30 days of receipt and you will get your money back (excluding shipping costs). For more information check our terms of sale.
• When will I receive the tracking number?
  When your order is dispatched, you’ll receive an email with tracking details.
• Do you ship to P.O. boxes?
  Our logistic partners require a signature upon delivery so unfortunately they are unable to make deliveries to P.O. boxes.
• Do I have to pay additional taxes and duties?
  We try to avoid international shipments whenever possible and ship locally instead, so your government won't charge you additional taxes or duties. However, sometimes there is no way around international shipments and in this case you will be responsible for all taxes and duties that may occur. For more information check our terms of sale.